SharkSPIN’s social media monitoring strategy will help you streamline your brand’s mentions and search parameters into one place. Hence, you focus on responding to important messages and developing a strategy based on your insights and vision. We start by listing everything you want to keep track of and how you’ll respond to those messages.
The impact is measurable, leading to faster response times, PR crisis prevention and identification of brand advocates. Responding to customers invariably leads to stronger brand loyalty among customers.
Social media monitoring isn’t only limited to your brand, though. You can use monitoring as part of a competitor analysis – see what people are saying about your competitors – from their top praises to their complaints. When it calls for it, you can step into the conversation and offer your products as an alternative to what they’re using.
On the other hand, our Social Listening service is about analysing the sentiments of your customers.
We help companies understand the conversation surrounding their brand and the products and services they offer. It provides valuable consumer data that companies can use to gauge brand awareness and improve their products and services.
Our pricing is based on your individual business needs, and varies depending on the structure and size of your company.
